1. Our Role in Disputes
We connect buyers and sellers. We do not:
- Process payments between users
- Hold funds in escrow
- Guarantee the quality, safety, or legality of any item
- Guarantee that a transaction will be completed
Because of this, we cannot issue refunds for transactions between users. That is a matter between buyer and seller.
2. Steps to Resolve a Dispute
Step 1 — Contact the other party directly
Most issues are resolved quickly by talking to the buyer or seller. Reach them via the WhatsApp or phone number on the listing.
Step 2 — Keep records
Save screenshots of messages, receipts, and photos of the item. These are crucial if the dispute escalates.
Step 3 — Report to us
If you believe the other party violated our Terms of Service or Prohibited Items policy, use the Report listing button and explain the situation.
3. Refunds for Platform Fees
Refunds on fees paid to us (boosts, subscriptions, ads) are handled separately:
Boosts
- If a boost fails to activate due to our error, we issue a full refund.
- If you request cancellation before activation, we issue a full refund.
- Once a boost is active, fees are non-refundable.
Business subscriptions
- You may cancel at any time from your dashboard.
- Your subscription remains active until the end of the current 30-day period.
- Partial-month refunds are not provided.
Banner ads
- Ads are billed by slot and duration.
- If an ad fails to display due to our error, we credit the affected days.
4. Payment Verification Windows
When you pay via MMG or bank transfer, we verify within 24–48 hours. Boosts and subscriptions activate after verification. If you have not been activated within 48 hours, contact us.
5. Bad-Faith & Fraud
We take fraud seriously. Users who:
- Post fake payment proof
- Repeatedly break agreements
- Attempt to defraud other users
will be suspended or banned, and reported to authorities where appropriate.
6. Escalating to Authorities
For criminal matters (fraud, theft, threats), we encourage you to file a report with the Guyana Police Force. We will cooperate fully with lawful investigations.